Refund and cancellation policy

Last updated: 2 November 2026

This policy applies to RasterNivo subscriptions sold by Swift InfoCorp ("we", "us"). RasterNivo is a digital service; nothing is shipped.

Free trial

The 14-day trial is free and needs no payment details. Nothing is charged when it ends; your workspace moves to the Free plan.

Cancelling a subscription

• You can cancel at any time from your account, or by emailing support@swiftinfocorp.com from your account email.
• Cancelling stops all future charges immediately.
• Your plan and remaining credits stay available until the end of the billing period you have already paid for. Then the workspace moves to the Free plan.
• You can also revoke the payment mandate in your UPI app or with your bank; this has the same effect.

Refunds

• Payments for a billing period that has started are generally not refundable. Unused credits or days are not refunded when you cancel, downgrade or upgrade.
• We refund in full: a duplicate charge for the same period; a charge made after you cancelled; or a period in which the service was unavailable to you because of a fault on our side that we could not fix.
• To request a refund, email support@swiftinfocorp.com within 7 days of the charge with your account email and invoice number.
• Approved refunds go to the original payment method through Cashfree Payments, usually within 5 to 7 working days of approval. A credit note is issued for the refunded amount, and credits granted for the refunded period may be withdrawn.

Failed payments

If a renewal payment fails, your plan stays active for 3 more days. If it is still unpaid, the workspace moves to the Free plan. We charge no fee for a failed payment.

Contact

Swift InfoCorp, 87/2, Street No. 2, Gautam Gali, Jwala Nagar, Shahdara, New Delhi 110032, India
support@swiftinfocorp.com · +91 95551 99515